Terms and Conditions

Urban Bounty Limited (‘Urban Bounty’) Terms and Conditions 

Agree to Terms and Conditions 

1. When you use and purchase products from the Urbanbounty.co.nz website you agree that you have read, understood and accepted these terms and conditions (‘Terms’).  Urban Bounty may change these Terms at any time and will update you of this by updating the "last updated" notice at the end of these Terms. 


Consumption of edible plants is at your own risk

2. Urban Bounty is not liable for any consequences from the consumption of plants purchased or promoted on urbanbounty.co.nz or related social media. Some edible plants need to be prepared in specific ways for them to be fit for human consumption, some components of plants, such as rhubarb leaves, may be toxic and for some people consuming certain plants may cause an allergic or adverse reaction.  While we will endeavour to provide information on the use of edible plants it is your responsibility to do your own research prior to growing, harvesting, preserving, cooking or eating any of the plants you purchase from Urban Bounty.  

How we remedy website mistakes 

3. Urban Bounty will endeavour to ensure all information, including plant sizes, prices or the inventory available, are correct on our website, however mistakes can occur.  This is how we will work with you to resolve issues arising from an error: 

  • If we become aware of an error after you have placed an order we will try to contact you to agree a solution, you may accept the correct price, change your order or cancel your order.  If we cannot agree, we reserve the right to cancel your order and refund your money at any time prior to delivery.   
  • If the error is discovered after delivery we will discuss options with you including refund, partial refund, return and/or replacement.  While we will aim to find a solution that meets your needs, we reserve the right to decide on whether to provide a refund or replacement.   

Paying for products from Urban Bounty

    4. All prices displayed on our website are in NZ Dollars and include GST.  Urban Bounty uses Shopify Payments, a secure payment gateway, for all online payments.  We do not collect or store any credit information.  When making a purchase you will be directed to a secure webpage hosted by Shopify to enter your payment details. Once payment has been received by Urban Bounty your order will be considered complete and you will receive an order confirmation.
    We will aim to deliver on time and will keep you up to date if there are delays

    5. We aim to dispatch all completed orders in the timeframes outlined on our delivery page.  From time to time delays will occur that may be outside of our control. If significant delays are anticipated we will post updates on our delivery page and will endeavor to contact you on orders that have not been delivered.  If your order has not yet been dispatched and a delay is anticipated to be more than 3 weeks from the time your order was completed you may request a refund. 


    Where we deliver 

    6. We only deliver to addresses within the North Island of New Zealand including Waiheke Island but not Great Barrier. If you are ordering plants to a rural delivery address you must select the rural delivery option. If you have not selected the rural delivery option and the delivery address is rural, a hold will be put on your account until the rural delivery fee has been paid. 

    What happens if your order arrives damaged or in poor condition? 

    7. If you receive an order that is damaged or not healthy when it arrives please take a photo of the condition the product arrived in on the day of delivery and contact us as soon as possible. If the damage is such that a replacement is required, we will resend the order as soon as possible. 

    What happens if the product delivered doesn’t match the description or is faulty? 

    8. We work with reputable suppliers and will endeavour to make sure the plants you are sent match the description, mistakes do happen though so if you believe the plant you were sent does not match the description let us know and if we agree, we can arrange a refund or replacement.  We understand that with some plants it may take a while for this to become evident. 

    9. If you are sent a non-plant product that you believe does not match the description or it is faulty please contact us as soon as you are aware of this and if we agree, we can discuss options such as repair, replacement or refund. We reserve the right to decide whether to refund or replace a product when repair is not possible or practical. 

    You are responsible for making sure your plants survive and thrive

    10. Plants need to be quickly removed from their packaging, watered and stored in a shade until planted.  To ensure they thrive plants need a position that suits them, well prepared soil, to be planted at a cool time of day (not in full sun) and they need regular watering until they are established.  Urban Bounty will not refund purchases when plants have arrived healthy but have not survived or thrived once planted however contact us if you have problems.  

    Can I change my mind?

    11. Given the sensitive nature of plants no returns will be accepted due to you changing your mind. If you have purchased a non-plant product and have changed your mind please contact us within 7 days of delivery to you. You will be responsible for the cost of returning the product and a refund will only be provided if it is returned undamaged. We cannot guarantee a refund for returns beyond 7 days as some products such as live worms have a limited timeframe. 


    The collection, use and storage of your personal information 

    12. We respect your privacy and will only collect, use and disclose information about you to provide you with the products and services you have requested from us, to improve your shopping experience or to communicate with you about our products and promotions, this may include: 

    • Information required for us to be able to process an order or respond to a query from you 
    • Providing your contact details to trusted product providers and courier companies for the dispatch and delivery of your orders 
    • Regular updates by email or other means if you have indicated to us you would like to receive them 
    • Retaining information on your previous purchases, product, garden or cuisine preferences or challenges to make it easier if you re-order or for us to help you in the future. 
    • Showing you promotions in Pinterest, Facebook, Instagram, Youtube, Google and other social and advertising networks 
    • To help us learn more about your shopping preferences and personalise offers to you 
    • Analysing trends and statistics 

    13. The personal information we may collect may include your name, contact details, preferences and purchase history and any communication we have had with you. We do not collect or store payment card or bank account details, these will be held securely by trusted third party providers. 

    14. We may also receive and collect the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the device you are using; the browser software you use and your operating system; the date and time you access our site; and any search engine or inbound hyperlink used to reach this website which is made available to us. This information is used only for statistical purposes and in regards to how we may enhance the customer experience.

    15. We will store your information securely, should you ever want your details removed from our database, contact us at info@urbanbounty.co.nz and we will process your request immediately. 

    16. We do not sell or rent your personal information to third parties for commercial gain. 

    Cookies and Third Party Remarketing 

    17. Our website may use cookies so we can provide you with a better experience. Cookies may be used to improve or personalise your online browsing and shopping experience such as eliminating the need for you to repeatedly enter the same information, enabling us to improve our content, reliability and functionality of our website, evaluating the effectiveness of the advertising and track website usage patterns. We may also use cookies for Remarketing as explained below. 

    18. We cannot access any data on your computer other than the data stored in the cookie. Cookies do not impact your online security or harm your device. Although you may configure your browser to not accept cookies, you may experience a loss of functionality as a result. You can manage cookie settings via your desktop or mobile browser.   

    19. If you complete an online form or click a link in an email sent to you from Urban Bounty, cookies may be used to track and identify you through an auto-generated ID, this can temporarily hold personally identifiable information (email address, webpage viewed, products purchased etc.). We may use this data for an marketing automation platform to then enhance your experience by providing you with content that is most relevant to you. We may also analyse this information to provide you with a personalised shopping experience and/or providing more targeted advertising based on your preferences.  

    20. When you visit our website with cookies enabled, we may place a third party cookie supplied by trusted partners such as Google, Facebook, Pinterest or others onto your browser. While this cookie is completely anonymous as it does not provide us or any third party with any personally identifiable information about you (e.g. your name, email or address), it does track certain things like how long you spent on our site, and which pages you did or didn't visit. This allows us to use Remarketing functionality to then deliver targeted advertising to you based on your behaviour whilst you were on our site.   For example, if you visited a particular product, we might use this information to display advertising to you promoting a special offer specific to this product. This advertising may be displayed to you as you browse other sites across the internet. This is possible because many websites participate in third-party advertising programmes, allowing them to use parts of their sites to display promotional messages from participating advertisers. You may also see our advertisements on sites directly owned or controlled by Google, such as Youtube, or on Facebook, Pinterest and others. 

    21. Urban Bounty’s Intellectual Property - The trademarks, logos, copy, characters , pictures and service marks (‘Intellectual Property’) displayed on the urbanbounty.co.nz website belong to Urban Bounty Limited.  You are not permitted to use the Intellectual Property without prior written consent from Urban Bounty. 

    Force Majeure

    22. Urban Bounty will not be liable in respect of a breach of these Terms, where such breach or alleged breach arises out of circumstances beyond its control, including but not limited to acts of God; natural disasters; pandemics; sabotage; accident; riot; shortage of supplies, equipment, materials; strikes and lockouts; civil commotion; computer hacking; or malicious damage. 

    These Terms were last updated on 15 February 2022.